RETURNS AND EXCHANGES
FAULTY OR DAMAGED PRODUCT
If the product is faulty or damaged, please return it to us within 14 days of receiving. You will need to contact firstname.lastname@example.org for details regarding the return.
I’VE CHANGED MY MIND.
If you have changed your mind about the product and wish to return it to us unused and in its original packaging, please return it to us within 14 days of receiving. You will need to contact email@example.com for details regarding the return. Please note for items that aren’t faulty or damaged, we do not offer free returns and you will need to pay for the cost of the return. Please see below, and our Terms and Conditions for more information.
We will only be able to offer refunds or exchanges on products that haven’t been used and are in their original unopened packaging unless faulty or damaged. Please see section 7 in our Terms and Conditions for more details.
HOW DO I SEND MY RETURN?
Pack your product in its original packaging and attach the returns label. Please post from a post office to retain proof of payment and posting. This is very important to track the parcel, in the event of us not receiving it.
WHEN WILL I GET MY REFUND?
We will endeavour to process your refund within 14 days of receiving the item. Please note that shipping will be refunded at the standard rate cost and not at any premium rate cost that was paid when the order was placed.