FAQ’S

  • WHAT PAYMENT METHODS TO YOU ACCEPT?

    • We accept all major debit and credit cards.

  • WHAT THIRD PARTY PAYMENT PROVIDER DO YOU USE?

    • Our payment processor is Stripe.

  • WHAT DO I DO IF I RECEIVE A PAYMENT ERROR UPON CHECKOUT?

    • Contact your bank to make sure there are sufficient funds in your account.

    • Verify you are entering the credit card’s CVV and billing information correctly.

    • Verify your billing name, address and phone number matches that of the credit card used for payment.

    • If the issue remains, please contact info@makeup54.com

  • WHAT DO I DO IF I RECEIVE A PAYMENT ERROR UPON CHECKOUT?

    • You will receive an email with details of your purchase, unique order number and the time and date it was placed.

  • HOW DO I CANCEL AN ORDER?

    • Once an order has been put through the system, we cannot cancel the order unfortunately. Please see the Returns and Exchanges section for details on how to return the item to us.

  • HOW DO I TRACK MY ORDER?

    • Once your order has been shipped, you will receive a notification of your tracking number from our delivery company. This will enable you to track your MAKEUP54 delivery with our third-party provider.

  • WHAT THIRD PARTY DELIVERY COMPANY DO YOU USE?

    • We use Royal Mail for all UK and International Shipments.

  • WHAT ARE MY DELIVERY OPTIONS?

    • Please visit our Shipping section to find out about your shipping options.

  • WHAT DO I DO IF I RECEIVE A FAULTY OR DAMAGED ITEM?

    • It is important that you let us know within 24 hours that your item is faulty or damaged. Please contact info@makeup54.com quoting your order number in the subject line. Please give us as much information as possible as to why your item is faulty or damaged so we can investigate properly.

  • DO YOU OFFER FREE RETURNS?

    • Unfortunately, we don’t offer free returns, unless the item is damaged or faulty. Please see our Returns and Exchange section for more details.

  • WHAT ARE YOUR HOURS OF OPERATION?

    • Our business hours are 10pm-5pm Monday-Friday. Our website: www.makeup54.com is open for purchase 24-hours a day, 7 days a week. Please see our shipping section for details of shipping times.

  • WHERE DO I FIND AN INGREDIENT LIST FOR THE PRODUCTS?

    • You can find the Ingredients list on the outer packaging of your MAKEUP54 product, and on our product pages.

  • ARE YOUR PRODUCTS VEGAN?

    • Our debut range of Disco Lipsticks and Disco Topper are 100% Vegan.

  • WHERE ARE MAKEUP54 PRODUCTS STOCKED?

    • Online exclusively at www.makeup54.com

  • WHERE CAN I FIND MAKEUP54 ON SOCIAL?

    • You can find us on Instagram: @MAKEUP54 /Facebook: @MAKEUP54 /You Tube: MAKEUP54

  • DO YOU OFFER ARTIST DISCOUNT?

    • The Artistry community is very important to us at MAKEUP54 and we will be looking into this for the future!

  • CAN I RESELL MAKEUP54 PRODUCTS IN PERSON OR ONLINE?

    • Without legal consent from MAKEUP54, you are not permitted to resell MAKEUP54 products. Any person caught will be subject to legal action by MAKEUP54LTD. We ask our customers to report any suspicious resale of MAKEUP54 products to us via email: info@makeup54.com

  • TRADEMARKS

    • All trademarks and registered names used on the website are the property of MAKEUP54LTD.